For Malaysia orders, we aim to ship out within 3 - 4 working days.
For overseas orders, we aim to ship out your order within 3 - 5 working days. You should expect to receive the Product between one to four weeks, depending on the country.
We will ship out your order as soon as possible to meet the estimated delivery dates. However, we cannot guarantee any firm delivery dates or timing as this is out of our control. Rest assure, we will work with reliable courier companies and partners who provide reliable service.
We shall not be liable to you for any losses, costs, damages, charges or expenses arising out of late delivery.
We may not be able to deliver to some restricted zones in Malaysia such as camps.
We do not deliver to P.O. Box and Locked Bag addresses.
Each order will only be delivered to one delivery address. Any redirection of address will not be entertained.
For overseas orders, shipping charge will be made known when order is placed.
We are not responsible for delivery to an incorrect or non-existent delivery address provided for by you in the order form.
For West Malaysia, a flat delivery fee of RM 15.00 will be charged for nett purchase below RM 400.00.
For East Malaysia, shipping fee will be charged according to the weight of your order as follows. (* Subject to De Pure's review and change without prior notice.)
Weight in Kg
Shipping Rates* in MYR
Additional 1 Kg
We provide free delivery for nett purchase above RM 400.00 for both East and West Malaysia.
Re-delivery will be chargeable, on case by case basis.
Tracking number will be provided for registered post and oversea shipment.
We will check and ensure that the Product we send is in perfect condition. Please examine the Product BEFORE accepting it. If the Product is found to be damaged, DO NOT accept it from the courier or shipping company. Contact us immediately and we will advise you the next course of action.